ELF+ Customer Success Manager

Questel is seeking a Customer Success Manager for their ELF+ product line, based in Leeds, West Yorkshire, England. As a global leader in intellectual property and innovation management solutions, Questel offers a dynamic environment for professionals passionate about customer success and technology.

In this role, you will manage a portfolio of ELF+ clients post-go-live, serving as their primary contact. Your responsibilities include coordinating issue resolution, translating client needs to Product and Development teams, and providing proactive communication to monitor account health. Additionally, you will offer feedback to influence product roadmaps and internal processes.

Ideal candidates should have experience in customer success or account management, with a strong understanding of client relationship management. Excellent communication skills, both written and verbal, are essential. A background in intellectual property or related fields is advantageous.

Questel offers a hybrid working model, combining the flexibility of remote work with the benefits of in-office collaboration. Employees enjoy 25 days of annual leave, increasing with length of service, and a company pension contribution. Health and wellbeing support includes a health cash plan, employee assistance counseling, and a monthly wellbeing allowance.

Joining Questel means becoming part of a growing international group that values entrepreneurship, respect, and integrity. The company fosters an inclusive and equitable workplace, offering exciting career development paths in a supportive and ambitious environment.