Director of Client Success

Job Title: Director of Client Success

Location: New York, NY or Atlanta, GA; Remote will also be considered

About Us:

At ClarityPay, we're redefining the point-of-sale credit market to bring more value to merchants. Based in NYC and Atlanta, our fast-growing fintech empowers large merchants with configurable “Pay-Over-Time” tools— including monthly installments, BNPL, and revolving products. We solve complex credit challenges with speed, precision, and intelligence—combining deep expertise with advanced tech to deliver better outcomes, every time.

Our clients rely on us to help them serve their customers, grow, and build loyalty. Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team. This clarity of purpose fuels our commitment to delivering exceptional customer experiences at speed and scale.

Role Overview:

ClarityPay is seeking a Director of Client Success to manage a portfolio of clients, driving success and ensuring they become fans of ClarityPay. You will be responsible for helping clients get onboarded and then managing the program daily. The Director will strengthen relationships, drive performance to achieve goals, lead on key issues, and ensure client satisfaction. You will align client expectations and constantly work towards goals. You will analyze data and feedback, generate improvement opportunities, and drive them to completion. This role will collaborate closely with the client's cross-functional associates, as well as internal partners from Business Development, Marketing, Product, Operations, Risk, Finance, and Legal.

Key Responsibilities:

· Be the main point of contact, channeling needs between clients (merchants, service providers, and platforms) and internal teams (e.g., Product, Operations, Legal).

· Lead the overall client implementation work plan, working closely with Business Development for an effective transition and collaborating with int...