Director, Account Management, Sales SMB

The Director of Account Management for Sales SMB at Braze leads a dynamic team of Account Managers, focusing on small and medium-sized businesses (SMBs) across the EMEA region. This role is integral to Braze's mission of delivering exceptional customer engagement solutions, requiring a blend of strategic oversight and hands-on leadership.

In this capacity, the director is responsible for shaping and scaling the Account Management function, driving upsells and renewals, and collaborating with various customer-facing teams to enhance client relationships. The role demands a high level of experience in managing a medium-sized team within a SaaS sales environment, with a strong emphasis on coaching and developing team members.

Ideal candidates will have a minimum of 8 years of experience in sales within the mobile or marketing technology sectors, including at least 3 years managing a regional team of Commercial or Mid-market Sales executives or Account Managers. Proficiency in working cross-functionally with departments such as Marketing, Integrations/Onboarding, Customer Success, and Sales Operations is essential. Exceptional leadership skills, a deep understanding of digital trends in customer experience, and the ability to navigate large organizations are also crucial.

Braze offers a comprehensive benefits package, including competitive compensation that may include equity, retirement and employee stock purchase plans, flexible paid time off, and comprehensive health benefits covering medical, dental, vision, life, and disability. Additional perks include family services like fertility benefits and equal paid parental leave, professional development opportunities, and a curated in-office employee experience designed to foster community and innovation.

Joining Braze means becoming part of a collaborative, transparent, and fun culture recognized as a Great Place to Work®. The company is committed to creating equitable growth and opportunities both inside and outside the organization, offering employees the chance to make a real impact within a passionate and dedicated team.