Director, Customer Success, Enterprise
The Director of Customer Success, Enterprise at Braze is a senior leadership role responsible for overseeing multiple Customer Success teams, ensuring the growth and development of staff, and maintaining strong relationships with enterprise clients. This position is integral to Braze's mission of delivering exceptional customer experiences and driving business outcomes.
Key responsibilities include managing and mentoring multiple teams, fostering a culture of customer delight, and collaborating closely with Sales and Services leadership to align on delivering excellent customer experiences. The role also involves building executive relationships with customers, acting as a point of escalation, and representing Braze in public activities. Additionally, the Director will guide teams in achieving KPIs related to platform adoption, customer renewal, expansion, and advocacy.
Candidates should have over five years of relevant experience in areas such as Customer Success, Consultancy, Account Management, or Mobile Marketing, with at least three years in a managerial capacity. Significant project management experience and/or formal certifications (e.g., PMP, Agile) are preferred. Strong written and verbal communication skills, the ability to build positive relationships, and a high level of intellectual curiosity are essential. Technical knowledge in Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML) is advantageous.
The compensation for this role ranges from $172,000 to $271,000 annually, with an expected On Target Earnings (OTE) between $209,000 and $300,000, including bonuses or commissions. Braze offers a comprehensive benefits package, including health, dental, and vision plans, as well as opportunities for professional development and community engagement.
Braze is a leading customer engagement platform known for its collaborative and innovative culture. The company emphasizes high standards, teamwork, and work-life harmony, providing employees with opportunities for personal and professional growth. Joining Braze means becoming part of a passionate team dedicated to making a real impact in the customer engagement space.