Customer Support Assistant (f/m/d)
The Customer Support Assistant (f/m/d) role at AWIN is a key position within the Customer Support team, which focuses on delivering exceptional service to partners and clients across the affiliate marketing ecosystem. AWIN is a leading global affiliate marketing network that connects advertisers and publishers to drive growth for brands and businesses across a wide variety of sectors. This role offers the opportunity to work within an innovative technology company recognized for its collaborative and international environment.
Day-to-day responsibilities revolve around providing first-line support to AWIN's platform users, handling incoming inquiries, and resolving issues related to account management, campaign tracking, and reporting. The Customer Support Assistant will communicate via email, chat, and phone, ensuring prompt and efficient responses to questions and troubleshooting requests. Collaboration with internal teams such as technical support, sales, and account management is essential to escalate more complex issues and deliver a seamless customer experience.
Applicants should possess strong communication skills in both written and spoken English, with additional language skills being a plus. The ideal candidate will be detail-oriented, proactive, and able to demonstrate good problem-solving abilities. Prior experience in customer support or a similar client-facing environment is highly desirable, and familiarity with digital marketing technologies or affiliate networks will be considered an advantage.
AWIN offers a comprehensive suite of benefits, including flexible working hours, remote work options, and professional development support. Employees enjoy access to health and wellness programs, generous leave policies, and regular team-building activities designed to foster a supportive workplace atmosphere.
The company culture at AWIN is defined by inclusivity, open communication, and opportunities for personal and professional growth. Team members benefit from working alongside experienced professionals in a dynamic, fast-paced industry while enjoying a positive and multicultural setting.