Customer Success Manager - West
As a Customer Success Manager at Chainguard, you will serve as the primary post-sales contact for our enterprise customers in the Western region. You will lead customer engagements through onboarding, implementation, and adoption phases, ensuring a seamless experience. Collaborating closely with Solutions Architects, Technical Support, Product Management, Engineering, and Sales teams, you will build strong relationships with customers and drive successful outcomes.
Your key responsibilities will include leading the technical onboarding process for new customers by understanding their requirements, goals, and challenges to develop tailored onboarding plans. Acting as the voice of the customer within the organization, you will advocate for their needs and collaborate with internal teams to address them effectively. Additionally, you will work with Technical Support and Customer Engineering teams to ensure timely resolution of customer issues, develop hands-on technical knowledge of Chainguard's products, and stay updated with industry trends to help customers optimize their use of our solutions. Providing training and education on product features, best practices, and security principles will also be part of your role.
The ideal candidate will have over three years of experience in customer-facing roles such as Customer Success, Professional Services, or Technical Account Management, working with both technical and business teams. Relevant domain knowledge in areas like Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle is essential. This role requires a strategic and proactive approach, with the ability to take full ownership of the customer portfolio and make key decisions to drive effective customer outcomes. An entrepreneurial mindset is crucial, as you will be expected to build new processes and practices to best serve our customers. A strong commitment to continuous personal and professional development, high emotional intelligence, and strong priority management skills are also important.
Chainguard offers a flexible and remote-first culture, allowing you to work remotely with opportunities for team meetups and bi-annual destination summits. We provide a monthly stipend for coworking spaces, phone, and internet costs. Our approach to equity includes stock options upon hire and promotion, participation in secondary offerings, and a 10-year window to exercise your options. We cover 100% of health, vision, and dental insurance premiums for you and your dependents. Our flexible time-off policy allows you to take the time you need to recharge and reset. Additionally, we offer 18 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
At Chainguard, we are customer-obsessed, focusing on delivering solutions that create value and improve our customers' lives. We have a bias for intentional action, prioritizing, planning, trying new things, and learning from failures. While we take our work seriously, we don't take ourselves too seriously and enjoy the journey together. We trust each other and assume good intentions, being transparent with decisions to empower team members to make well-informed choices.