Customer Success Manager
As a Customer Success Manager at Tipalti, you will be the primary point of contact for our customers, responsible for building and maintaining strong, long-lasting relationships. Your focus will be on ensuring customer satisfaction by managing relationships, facilitating product adoption, and identifying growth opportunities while driving brand loyalty and retention.
In this role, you will proactively reach out to your assigned accounts, set benchmarks and milestones, present business reviews, product solutions, review product usage, product releases, enhancements, discuss feedback, suggest new products that will enhance their existing capabilities where we can, and make suggestions to improve the overall customer experience.
The ideal candidate will have 3+ years of customer success experience, preferably in the SaaS or FinTech/payments space. Experience with working within a per usage/per consumption-based pricing model is advantageous. Familiarity with ERP systems, accounts payable, Gainsight, Zendesk, Salesforce, Jira, analytic reporting, and CSM tools is a plus. Strong understanding of the FinTech industry and our products/services is essential.
Tipalti offers a competitive salary and equity, matching RRSP, extended benefits, Employee Assistance Program, life insurance, AD&D, LTD, maternity, paternity, and fertility treatment benefits, 15 days of PTO, subsidized lunch on office days, fresh fruit, snacks & drinks in office, dog-friendly office, conveniently located close to transit, phone/internet allowance, regular company-wide social events, and multiple ERG groups celebrating our diversity and creating an inclusive culture.
At Tipalti, we pride ourselves on our collaborative culture, the quality of our product, and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.