Customer Success Manager - Hebrew speaking

Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Why would you love this job?

We are looking for a Customer Success Manager (CSM) to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis.The successful candidate will be a multi-tasker with a “can do” attitude, a love for challenges, and a customer-first mind. Above all, a focus on world-class client service is key.If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.

What you’ll do: 

- You will be the primary lead for our high value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor 

- Lead the onboarding to help clients’ start using Redis technological platform and drive adoption

- Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives

- Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy 

- Identify and mitigate churn risk proactively

What will you need to have? 

- 3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software

- Experience with Enterprise customers, and/or dynamic and technological accounts

- Experience in proactively growing customer relationships within an account while ex...