Customer Success Manager (Enterprise Legal)
As a Customer Success Manager supporting Everlaw’s Enterprise Legal customers, you will partner with large U.S. law firms to help them derive significant value from our ediscovery platform. Everlaw is utilized to manage documents and information in legal matters such as litigation, investigations, and arbitrations. In this customer-facing role, you will leverage strategic advisory skills to build trusted relationships, support onboarding and adoption, enhance customer workflows, and advise on how Everlaw and generative AI can effectively support their work. Collaboration with teams across Sales, User Education, Product, and Support will be essential to provide a cohesive customer experience.
Key responsibilities include owning retention and growth across your book of business, including renewals and opportunities to expand customer usage. You will build strong relationships with customer stakeholders, including day-to-day users, administrators, practice group leaders, and executive sponsors. Additionally, you will help customers adopt Everlaw in ways that fit their workflows, business needs, and goals, lead regular check-in calls, success reviews, product demonstrations, and discussions about usage and business impact, and teach customers how to use Everlaw features and workflows effectively, including generative AI capabilities where relevant.
The ideal candidate will have at least 4 years of experience in customer success with enterprise customers in either SaaS or consumption-based technology companies. Industry experience in ediscovery, legal tech, or software consulting is a plus. You should act as a trusted advisor and strategic partner, bringing strong workflow expertise and change management experience to help customers apply Everlaw as a solution and successfully adopt new ways of working. A deep understanding of growth and adoption strategies, being metrics- and outcomes-driven, and the ability to use data to proactively manage your book of business are essential. Additionally, you should be comfortable presenting business value and strategic insights to senior executives and leading complex or high-stakes conversations with confidence and composure.
The expected salary range for this role is between $163,000 and $207,000 annually. This role is also eligible for additional incentive pay or commission. The final offered salary will depend on various factors, including the candidate’s experience and skills. The compensation is subject to change in the future. Benefits include an equity program, 401(k) retirement plan with company matching, health, dental, and vision insurance, flexible spending accounts for health and dependent care expenses, paid parental leave, approximately 10 days (80 hours) per year of sick leave, seventeen paid vacation days plus 11 federal holidays, membership to Modern Health to help employees prioritize mental health and wellness, annual allocation for learning and development opportunities, and company-sponsored life and disability insurance.
Everlaw fosters a company culture that is open and democratic, committed to the professional growth of team members by offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you are looking for a place that values passion, integrity, thinking big, and a desire to learn, Everlaw encourages you to apply. The company does not believe in the ‘perfect’ candidate and encourages applications from those who feel they can bring value to the team.