Customer Onboarding and Enablement Manager

We’re looking for a Customer Onboarding & Enablement Manager to help our customers get up and running quickly and to continuously improve how we onboard at scale.

In this role, you’ll guide customers through onboarding, enable internal teams, and help us refine the systems and processes that drive faster time-to-value. You’ll partner closely with Customer Success, Sales, Product, and Support to deliver a seamless, high-quality onboarding experience.

You’ll report to the Director of Customer Onboarding and play a key role in shaping how we scale onboarding across both enterprise and mid-market customers.

WHAT YOU’LL DO

CUSTOMER ONBOARDING & DELIVERY

- Lead onboarding engagements to drive successful product adoption and faster time-to-value

- Guide customers through account setup, configuration, and best practices in 1:1 and group settings

- Identify risks to onboarding success and proactively drive resolution

INTERNAL ENABLEMENT

- Partner with Customer Success and CS Ops to design and deliver enablement for Customer Success Managers

- Reinforce onboarding best practices and improve consistency across the post-sale journey

CROSS-FUNCTIONAL EXECUTION

- Partner with Sales, Product, Support, and Customer Success to ensure smooth customer handoffs and alignment

- Build strong relationships with customer stakeholders to align on goals, KPIs, and success criteria

PROCESS & SCALE

- Contribute to improving onboarding playbooks, templates, and documentation

- Help design scalable onboarding processes that support both high-touch and repeatable delivery models

- Track onboarding performance and use data (e.g., time-to-value, adoption, CSAT/NPS) to drive improvements

WHO YOU ARE

MUST-HAVES

- 3–5+ years of experience in Customer Success, Onboarding, Implementation, or Program Management in a SaaS environment

- Experience managing customer onboarding with both technical and operational complexity

- Strong project management skills, with...