Application Support Engineer
We are looking for an Application Support Engineer to join our Technology Operations (TechOps) team. In this role, you will serve as a critical link between our customers, internal stakeholders, and Engineering teams. You will provide Level 2 application support, investigate complex technical issues, monitor system health, and help drive long-term improvements that increase platform stability and performance.
If you’re someone who enjoys digging into logs, writing SQL queries to uncover root causes, and partnering cross-functionally to make systems better every day, you’ll thrive here.
WHAT YOU’LL DO
APPLICATION SUPPORT & INCIDENT RESOLUTION
- Deliver Level 2 support for internal and external customers, driving tickets through high-quality resolution
- Investigate application issues by analyzing logs, system behavior, and performance metrics
- Monitor system health using tools like DataDog and proactively respond to alerts
- Identify root causes and partner with Engineering to implement durable, long-term fixes
DATA INVESTIGATION & INTEGRITY
- Write, review, and optimize SQL queries to diagnose and resolve data issues
- Ensure data accuracy and integrity across integrated systems
- Perform data corrections and recommend process improvements to reduce recurring issues
CROSS-FUNCTIONAL COLLABORATION
- Collaborate closely with Engineering, QA, Product, and Operations in an Agile/Scrum environment
- Share insights from support trends to inform feature enhancements and workflow improvements
- Escalate complex issues thoughtfully while maintaining ownership and accountability
PROCESS IMPROVEMENT & DOCUMENTATION
- Contribute to internal documentation and knowledge base articles
- Help refine support workflows and monitoring practices
- Proactively identify opportunities to improve application stability, reliability, and performance
WHO YOU ARE
MUST-HAVES
- 2+ years of experience in Application Support or a similar technical sup...