Coordenador (a) de Administração de Vendas
The Coordinator of Sales Administration at Serasa Experian is responsible for overseeing the back-office operations of the commercial team, ensuring efficient management of sales processes and compliance with internal policies. Serasa Experian is a leading data technology company in Brazil, specializing in intelligent solutions for risk analysis and opportunities, focusing on credit journeys, authentication, and fraud prevention.
Key responsibilities include managing the administrative sales cycle, such as drafting and overseeing contracts, monitoring orders and internal approvals, controlling billing processes, and conducting financial follow-ups. The role also involves ensuring the proper flow of operational tickets, handling client access requests and onboarding, and serving as the primary liaison between the sales department and other areas like finance, legal, and operations. Additionally, the coordinator monitors service level agreements (SLAs), ensures timely and quality operational deliveries, identifies and implements process improvements for efficiency gains, and maintains organized documentation and administrative controls for the commercial area.
Candidates should have experience in sales administration, commercial back-office, or administrative operations, with a background in contract management, billing, and operational processes. Proficiency with management systems such as ERP, CRM, or internal tools is essential. Strong organizational skills, process control, and management capabilities are also required.
Serasa Experian offers a dynamic work environment committed to creating a better future by expanding opportunities for individuals and businesses. The company values diversity and inclusion, providing a culture where employees can balance their careers with personal commitments and interests, emphasizing well-being. Recognized as one of the best and most innovative companies to work for in the country, Serasa Experian provides incredible experiences and career opportunities for its employees.