Content Designer II
As a Content Designer II at Smartsheet, you will collaborate with cross-functional teams to ensure that user experience (UX) content delivers high value and aligns with business objectives. In this role, you will play a pivotal part in shaping how users interact with AI-driven features, ensuring that complex technologies are presented in an intuitive, ethical, and human-centric manner. Your contributions will impact specific feature areas and influence platform-wide strategies that define the future of collaborative work management.
Your primary responsibilities will include designing conversational interfaces, prompt-based interactions, and AI-generated outputs in partnership with Product and Engineering teams. You will ensure that AI responses are accurate, helpful, and consistent with Smartsheet's brand voice. Additionally, you will develop and refine content strategies, guidelines, and processes, creating deliverables such as content audits, research-driven frameworks, and user personas. Designing clear navigation and content hierarchies to help users manage complex data and workflows efficiently will also be a key aspect of your role.
To be successful in this position, you should have at least three years of experience in Content Strategy, Content Design, or UX Writing within a software development organization. A demonstrated interest or experience in designing for AI/ML features, including an understanding of prompt engineering and human-AI interaction nuances, is essential. Proficiency in Figma and experience working within a robust design system are required. A passion for human-centered design, a track record of using research to inform content decisions, and excellent collaboration skills are also important. A bachelor's degree in a related field is preferred.
Smartsheet offers a comprehensive benefits package, including medical, vision, and dental coverage options for full-time employees. The company provides a 401(k) match to help you save for your future, with 50% of your contribution up to the first 6% of your eligible pay. Additional benefits include a monthly stipend to support your work and productivity, flexible time away programs, sick time off, life insurance, short-term and long-term disability plans, 12 paid holidays per year, up to 24 weeks of parental leave, and a personal paid volunteer day to support the community. Opportunities for professional growth and development, including access to online courses, are also available.
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have a real impact. The company fosters an environment where employees have the freedom to explore, push boundaries, and grow beyond their roles. Smartsheet welcomes diverse perspectives and nontraditional paths, recognizing that impact comes from individuals who care deeply and challenge thoughtfully. If you're looking for work that stretches you, excites you, and connects you to something bigger, Smartsheet offers an opportunity to build what's next together.