Collections & Recoveries Advisor

COLLECTIONS & RECOVERIES ADVISOR

Hybrid in Leeds, UK

We’re looking for a Collections & Recoveries Advisor

We understand that every account needs to be handled based on their own unique circumstances. With this in mind, we don't use a dialler. We want to prioritise meaningful conversations with our customers and allow our advisors enough time to address the needs of each account.

The company

Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are.

That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed.

We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.

The team

The Collections & Recoveries team at iwoca is responsible for supporting customers who have fallen behind on repayments, with a focus on achieving fair, sustainable outcomes for both the customer and the business.

The team takes a customer-first, solutions-oriented approach, working closely with small business owners to understand their financial situation and agree on realistic repayment plans. They balance empathy with commercial awareness, ensuring regulatory compliance while protecting iwoca’s loan portfolio.

The role

Our advisors are there for support and guidance when things don't go right! You will build relationships with customers through regular contact to validate, understand and resolve breaches of their loan agreements with customers whilst having purposeful conversat...