Collection Agent

As a Collection Agent at Example Corp, you will be an integral part of our dynamic call center team in Wichita, Kansas. Your role will focus on collecting unpaid or past-due revenue, aiming to restore customers to good standing. This position offers an opportunity to apply your customer service skills in a supportive and entrepreneurial environment.

Your daily responsibilities will include verifying and updating account information, documenting each call, and ensuring compliance with the Fair Debt Collection Practices Act (FDCPA) and state legal requirements. You will also provide appropriate payment options, negotiate terms based on company loan agreements, and securely obtain and record debit or credit card information from customers. Meeting and exceeding company collections standards and call quality scores will be essential aspects of your role.

To succeed in this position, you should have a high school diploma or GED and at least six months of experience in phone-based collections, customer service, or sales. Experience in a call center collections environment is advantageous. Strong data-entry skills, effective decision-making, negotiation abilities, attention to detail, and the capacity to multitask are crucial. Flexibility to work varying schedules, including potential Saturdays and Sundays, is required. Proficiency in a Microsoft Windows-based environment is also necessary.

While specific compensation details are not provided, Example Corp offers a competitive salary and benefits package. Employees working more than 30 hours per week are eligible for a company-sponsored health plan, dental and vision benefits, 401(k) with employer contribution, financial and mental wellness programs, parental leave, short- and long-term disability coverage, life insurance, and more. Additional perks may include performance or sales incentive bonuses and participation in Example Corp equity awards.

At Example Corp, we foster a collaborative and inclusive culture that values personal growth and career development. We trust our employees to take initiative from day one and provide opportunities for advancement within the company. Our leadership team prioritizes accessibility and transparency, hosting regular sessions to engage with staff. We are proud to have been recognized as a Best Place to Work and maintain a 4.9-star rating on Glassdoor.