Client Solutions Project Manager
G'day!
We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
Why is ServiceRocket the place for you 🧡
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.
Visit our website to learn more and become a part of our Rocketeer Nation.
As a Senior Project Manager, you will manage multiple complex customer projects to achieve project goals and requirements. You'll thrive working with project teams and stakeholders to plan, execute, monitor, and deliver projects to delight our customers.
What you’ll be doing 💪
- Manage resources, budget, cost, time, quality, risks, milestones and other constraints
- Work with customers or internal leadership teams to address blockers, risks, and escalations while updating on the overall health of project(s)
- Help define and improve processes/guidelines for the project management function
- Drive delivery across organizational boundaries
- Build, share, and present reports that track performance and give meaningful insights into our capacity and commitments
- Partner closely with business stakeholders to turn their needs into well-defined projects and backlogs; this includes identifying potential new projects with additional services
What you’ll bring to the table 🧑💻
- 3-5 ye...