Channel Manager - Benelux
The Channel Manager - Benelux at Talkdesk is responsible for managing and expanding the company's channel partner ecosystem in the Benelux region, which includes SaaS System Integrators (SIs), telecom master agents, Value-Added Resellers (VARs), and other consultants or resellers. This role is integral to Talkdesk's strategy of leveraging partnerships to drive growth and enhance customer experience automation solutions.
Key responsibilities include building and nurturing lasting relationships with existing partners, dedicating approximately 70% of efforts to driving growth with current partners and 30% to recruiting new partners. The role involves managing the sales process through partner referrals, conducting web-based demonstrations, collaborating with Sales, Marketing, and Customer teams to generate channel pipeline, and providing feedback to the product team regarding partner requests for product enhancements. Additionally, maintaining accurate records and reporting on channel activity using is essential.
Candidates should possess a BA/BS degree, with an MBA being appreciated. A minimum of 3-5 years of experience in channel sales and over 3 years in the SaaS or telecom industry are required. Fluency in Dutch is mandatory. The ideal candidate will have a creative and passionate approach to partnering, exceptional relationship-building skills, and a "hunter" mindset for generating partner referral opportunities. Proficiency with web-based demo software and tools, along with the ability to operate in a fast-paced, dynamic startup environment, is necessary. Willingness to travel up to 70% is also required.
While specific compensation details are not disclosed, the role offers a competitive salary and benefits package. Talkdesk fosters an inclusive culture where diverse perspectives drive success, and employees are empowered with the autonomy to make a meaningful impact. The company has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, Talkdesk provides a dynamic environment for professional growth and development.
Joining Talkdesk as a Channel Manager in the Benelux region offers the opportunity to be part of a pioneering company in Customer Experience Automation, redefining how brands interact with their customers through AI. The role provides a platform to leverage and expand your expertise in channel sales within a rapidly growing and innovative company.