Analista de Experiência do Cliente Pleno / Client Insights
The Analista de Experiência do Cliente Pleno / Client Insights position at Experian is a key role within the customer experience and insights team, designed to enhance the overall satisfaction and engagement of Experian’s client base. The professional in this role will work closely with cross-functional teams, leveraging the company’s global expertise in information services and innovative solutions to offer actionable insights into client behavior and needs.
Day-to-day responsibilities include analyzing large datasets to identify trends and opportunities for improving client journeys, developing reports, and communicating findings to relevant stakeholders. The role is also tasked with overseeing the implementation of client feedback mechanisms, monitoring key performance indicators related to client satisfaction, and driving projects aimed at optimizing user experiences and touchpoints across multiple channels.
Candidates are expected to have a solid background in data analysis, customer insights, or related fields, along with strong analytical skills and proficiency in relevant tools such as Excel and data visualization platforms. Experience with customer experience metrics, project management, and the ability to translate data into strategic recommendations are essential. Bachelor’s degree in Business Administration, Marketing, Statistics, or a related area is required, and prior work in a client-facing analytical role is highly desirable.
The company offers a competitive salary, a comprehensive benefits package, and a variety of perks such as remote work options, wellness programs, and continuous development opportunities. Employees at Experian receive support for career growth and have access to leadership development initiatives, making it an attractive employer for professionals looking to advance in customer experience and data-driven roles.
Experian is committed to fostering a diverse and inclusive workplace, emphasizing collaboration and innovation. The company values employees who bring forward-thinking solutions to complex challenges and provides an environment where personal and professional growth are strongly encouraged.