Account Manager (Renewal Specialist)

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

The Renewal Specialist will play a critical role in driving customer retention and revenue growth within the Account Management department. This position focuses on managing the renewal process for our customers with up to 10 employees, ensuring a seamless renewal experience while identifying opportunities for expansion. You'll work 60-90 days in advance of renewal dates to proactively engage customers, understand their needs, and secure contract renewals.

What you’ll do as a Renewal Specialist at Vanta:

- Own the end-to-end renewal process for a portfolio of 2—250 accounts in the up to 10 employees segment

- Proactively reach out to customers 60-90 days prior to renewal dates

- Manage on average 10-15 renewals per month, with fluctuation based on quarterly cycles

- Navigate standard MSA contracts including auto-renewal clauses and 10% year-over-year uplifts

- Accurately forecast renewal outcomes and maintain forecasting hygiene in Salesforce/Clarity

- Conduct light discovery conversations to understand customer health, usage, and satisfaction

- Build and maintain strong relationships with customers to ensure retention

- Address customer concerns and objections proactively

- Collaborate with Customer Success Managers on at-risk accounts

- Identify and surface expansion opportunities within your book of business

- Maintain accurate records of customer interactions, renewal status, and forecasting data

- Follow established renewal playbooks and communication sequences

- Manage renewal pipeline with clear next steps and accurate stage progression

- Meet or exceed renewal rate and revenue retention...