Account Manager I

Diligent Corporation, a leading provider of governance, risk, and compliance (GRC) SaaS solutions, is seeking an Account Manager I to join their team in Washington, D.C. This role focuses on managing a portfolio of small business customer accounts, emphasizing customer retention, renewals, and revenue growth. The ideal candidate will be customer-focused, commercially driven, and highly organized.

In this position, the Account Manager I will oversee approximately 70–90 small business accounts, guiding them through the end-to-end renewal process, including planning, forecasting, customer engagement, negotiation, and contract execution. The role also involves identifying and executing cross-sell and upsell opportunities to drive net dollar retention. Collaboration with implementation, customer support, and specialist teams is essential to ensure a seamless customer experience and to proactively address any churn risks.

Candidates should have at least 2 years of experience in account management, customer success, renewals, or inside sales, preferably within a SaaS or subscription-based business. A proven track record in managing customer portfolios with a focus on retention and revenue growth is required. Strong communication, organizational, and time management skills are essential, along with the ability to collaborate effectively across cross-functional teams.

The compensation for this role includes a base salary ranging from $65,000 to $75,000 per year, with additional variable compensation tied to performance metrics such as renewals, retention, cross-sell, and upsell achievements. Benefits encompass medical, dental, and vision coverage, retirement savings programs, paid time off, company holidays, wellness initiatives, and other employee support programs, in accordance with company policies and local eligibility requirements.

Diligent Corporation is committed to fostering a collaborative and supportive culture, emphasizing continuous learning and innovation. Employees are encouraged to think boldly and move fast, contributing to the company's mission of empowering leaders to drive greater impact. The organization offers opportunities for personal and professional growth within a dynamic and fast-paced environment.