Account Manager, Emerging Enterprise
The Account Manager, Emerging Enterprise at Braze is a pivotal role within the Enterprise Sales Team, focusing on managing and expanding relationships with emerging enterprise customers. This position involves collaborating closely with Account Executives, Customer Success Managers, and other internal teams to maximize the value clients derive from Braze's SaaS platform. Braze is a leading customer engagement platform that empowers brands to deliver personalized experiences across various channels.
In this role, the Account Manager will be responsible for identifying and developing cross-sell and upsell opportunities up to $75,000, analyzing customer product usage to uncover new business units for expansion, and coordinating with internal departments such as Solutions Consulting, Implementation & Onboarding, RevOps, Product, Legal, and Marketing. Achieving quarterly upsell and renewal targets is a key aspect of the position, along with occasional onsite customer engagements.
Candidates should have at least 2 years of experience in Sales or Account Management within the SaaS industry, with a proven track record in a quota-carrying role and experience working with large enterprises. Strong product knowledge, excellent verbal and written communication skills, proficiency in Google Office and MS Office Suite, and familiarity with CRM are essential. The ability to analyze customer data, identify growth opportunities, and effectively present value propositions to executive teams is crucial.
Braze offers a competitive compensation package, including a base salary ranging from $75,000 to $92,500 per year, with an expected On Target Earnings (OTE) between $150,000 and $185,000 annually, encompassing bonuses or commissions. Additional benefits include comprehensive health plans, flexible paid time off, retirement and employee stock purchase plans, and family services such as fertility benefits and paid parental leave.
Braze fosters a collaborative and inclusive culture, emphasizing high standards, teamwork, and work-life harmony. The company supports professional development through formal career pathing, learning platforms, and a yearly learning stipend. Employees are encouraged to engage with the community through annual company-wide volunteer events and donation matching programs.