Account Manager
Diligent Corporation is a leading provider of governance, risk, and compliance (GRC) software solutions, empowering organizations to enhance their decision-making processes. The company is seeking an Account Manager to join their team, focusing on managing and expanding relationships with existing clients. This role is integral to Diligent's mission of delivering innovative technology solutions that drive greater impact and lead with purpose.
As an Account Manager, you will be responsible for proactively building deep knowledge of Diligent’s products and solutions, adopting a solutions-selling approach to understand customer needs, and developing tailored solutions through the Diligent One Platform. You will manage a portfolio of complex accounts, engaging with prospects, managing a robust pipeline, delivering accurate forecasts, and closing deals. Additionally, you will lead account planning, orchestrate internal collaboration, and leverage expertise to elevate customer success and revenue growth.
The ideal candidate will have a proven track record in a quota-carrying account management or new business sales role, ideally in B2B SaaS. Strong consultative selling skills, including structured discovery, stakeholder mapping, and value-based conversations, are essential. Experience in managing a book of existing customers with responsibility for renewals and upsell/cross-sell is required. A customer-focused, commercially driven, and highly organized approach is crucial for balancing relationship management with revenue growth.
Diligent offers a competitive compensation package, including an uncapped commission plan with accelerators. Employees are part of a high-performing, high-attainment team and culture, with a defined territory and existing customer base. The company provides a fun, high-energy culture with exciting growth opportunities and great benefits.
Diligent is committed to fostering a culture of innovation and collaboration, aiming to be the most construction-centric company by pioneering innovative products and services that make building better. The company values principles such as safety, customer obsession, innovation, and lifelong learning. Employees are encouraged to think big, dive deep, and have a bias for action, fostering an environment where they can make an impact and get things done.