Account Coordinator
The Account Coordinator role at Point Digital Finance, Inc. is a key position within the Customer Experience Support team, dedicated to assisting homeowners throughout their journey with Point's innovative financial products. This role is based in Manila, Philippines, with an initial on-site requirement for the first 90 days, transitioning to a hybrid work arrangement thereafter. Point is committed to making homeownership more valuable and accessible, and the Account Coordinator plays a pivotal role in delivering exceptional customer service to achieve this mission.
In this position, the Account Coordinator serves as the primary point of contact for homeowners, engaging with them via email, chat, and inbound calls. Responsibilities include educating homeowners about Point's products and application processes, addressing inquiries and concerns, providing application status updates, assisting with underwriting requests, scheduling product calls for Account Managers, and conducting post-funding follow-ups. The role emphasizes proactive communication and responsiveness to ensure a seamless customer experience.
Candidates should possess at least one year of customer service experience, preferably within the financial services sector. Strong written and verbal communication skills, a customer-first mindset, and proficiency in engaging with customers across multiple channels are essential. Familiarity with tools such as Google Suite, Slack, and Salesforce is advantageous. The ideal candidate is organized, detail-oriented, and demonstrates strong problem-solving abilities, coupled with a proactive and empathetic approach to customer interactions.
Point offers a competitive compensation package, including a market-leading salary with regular reviews and comprehensive health insurance for employees and their dependents. The company supports career advancement through structured development programs, certifications, and promotion tracks, along with access to an educational reimbursement program. Employees benefit from 18 holidays and hybrid work options within a supportive environment. Additionally, Point provides company-provided Mac equipment and a one-time home office reimbursement to facilitate a productive workspace.
Joining Point means becoming part of a mission-driven organization that values real impact and real people. With over $175 million raised from top investors and a rapidly scaling operation, employees have the opportunity to contribute at a pivotal stage. Point's culture emphasizes collaboration, belonging, and shared success, fostering a connected environment through in-person moments and cross-functional teamwork. The company's commitment to making homeownership more valuable and accessible is reflected in its high Trustpilot rating and A+ BBB accreditation, underscoring the meaningful work employees engage in daily.