VP, Operations
Join us to build a more rewarding financial future for all Canadians
At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.
- #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top!
- #1 Fastest Growing Company in Canada for 2024 by Globe & Mail
- Top-ranked mobile apps and credit cards
- Team of 500+ people
- 1M+ customers
- 10K+ retail partners
The Role
As the VP of Operations, you are directly responsible for Neo’s mission to become the most reliable and trustworthy financial institution in Canada. This is a high-stakes, executive-level role focused on the strategic precision and operational excellence required to scale a world-class financial platform.
You aren't just managing a department; you are the primary architect of an integrated customer operations engine. Reporting directly to the Chief Customer Officer, you will serve as the authority on service delivery, Lifecycle integration, and the cross-functional transformation of Neo’s people, processes, and tools. This role is designed for a technical, systems-thinking leader who thrives in the "engine room" of operational strategy and financial accountability.
What you’ll be Doing
- Operations Strategy & Service Delivery: Own the end-to-end operating model for Customer Support, Fraud Operations & Strategy, and Bac...