Virtual Assistant – Travel Operations & Administrative Support
Role Overview
We are seeking a highly organized, proactive Virtual Assistant to support a luxury travel business with administrative operations, client communication, and backend organization. This role is ideal for someone who thrives in a fast-paced, service-driven environment and can handle multiple tasks with efficiency, discretion, and attention to detail. The ideal candidate will act as a key support partner, handling daily admin, client follow-ups, travel logistics and system organization—allowing the business owner to focus on front-facing client relationships and growth.
Core Responsibilities Administrative & Operations Support
● Prepare and send travel quotes, confirmations, and documentation
● Manage general administrative tasks and backend workflows
● Keep internal systems and records organized and up to date
● Support day-to-day business operations during busy and quiet periods
Client Communication & Customer Service
● Respond to client inquiries via email and messaging platforms
● Participate in WhatsApp group chats and respond on behalf of the business when needed
● Provide timely, professional, and service-oriented communication
● Ensure no client requests or follow-ups are missed
Travel Coordination & Research
● Research destinations, accommodations and experiences
● Assist with itinerary preparation and travel-related logistics
● Support flight-related admin, including check-ins and confirmations
CRM & Systems Management
● Organize and maintain client information in the CRM (Zoho)
● Ensure backend systems are accurate, structured, and easy to navigate
● Help keep the business owner organized across tools and platforms
Bookkeeping Support (Nice-to-Have)
● Assist with basic bookkeeping tasks using Xero
● Support transaction tracking and financial admin (non-accounting role)
● Help prepare records for future bookkeeping needs
Additional Support & Growth Tasks
● Assist with light social media and email marketing during quieter periods
●...