Virtual Assistant Admin / Social Media & Brand Support for Luxury Jewelry Retail

We are seeking a highly organized, detail-oriented, and professional Virtual
Assistant to support daily operations, client communication, and executive scheduling.
This role is ideal for someone who thrives in a fast-paced luxury environment and
understands the importance of discretion, organization, and refined communication.

Role Overview
The Virtual Assistant will provide administrative and client-facing support to the Head
Designer and leadership team, ensuring seamless communication, appointment
coordination, and timely follow-ups.

Key Responsibilities

Client Communication
● Monitor and respond to all incoming emails in a timely and professional manner
● Draft and send client quotes for custom designs and special orders
● Follow up with customers regarding custom pieces, approvals, and timelines
● Provide updates to clients on jewelry repairs and order status
● Maintain a polished, luxury brand tone in all correspondence

Calendar & Appointment Coordination
● Manage and coordinate the Head Designer’s calendar
● Schedule custom consultations (in-store and virtual)
● Confirm appointments and send reminders to clients
● Ensure all consultation notes and files are properly organized

Quoting & Administrative Support
● Assist in preparing and organizing custom design quotes
● Track outstanding quotes and follow up appropriately
● Maintain client records and documentation
● Support workflow organization between sales and production

Social Media & Brand Support
● Assist with social media scheduling and posting
● Help draft captions and content ideas
● Respond to direct messages and inquiries professionally
● Support basic content organization and campaign planning