VIP-Support manager

The VIP-Support Manager at RISK plays a pivotal role in delivering exceptional customer service within the gaming and wagering industry. As part of a dynamic team, the manager will engage directly with clients, ensuring their inquiries and concerns are addressed promptly and effectively. RISK is renowned for its innovative approach, constantly pushing the boundaries in digital entertainment and betting.

Key responsibilities include managing customer requests through various communication channels, primarily chats and emails, with occasional phone interactions. The manager will assist clients with questions related to finance, stocks, and platform usage, maintaining a comprehensive database of customer interactions to uphold quality standards and service level agreements. Additionally, the role involves informing customers about available bonuses and promotions, effectively managing time and prioritizing tasks, and utilizing tools such as Tableau, REA, and Backoffice.

The ideal candidate will possess excellent communication and customer service skills, along with proficiency in computer applications like Excel and Google Sheets. A willingness to learn and develop in the customer service field is essential, as is attention to detail and a strong work ethic. Analytical abilities, creativity, and the capacity to work both independently and collaboratively are also important. Fluency in Hungarian at a native or C1 level is required, with English proficiency at a B1 level.

RISK offers a comprehensive benefits package, including children allowance, mental health support, sports activities, language courses, automotive and veterinary services, home office setup assistance, dental services, books and stationery, training compensation, and even massage services. The company fosters a culture of innovation and growth, providing employees with opportunities to push the boundaries of what's possible in the iGaming industry.