VIP Account Manager - German Speaking
BrainRocket is a global company specializing in end-to-end tech products across Fintech, iGaming, and Marketing sectors. With a dynamic team of 1,300 professionals, the company has established a strong presence in Cyprus, Malta, Portugal, Poland, and Serbia. The VIP Account Manager - German Speaking role is based in Warsaw, Poland, focusing on managing and enhancing relationships with high-value clients to increase their lifetime value.
The primary responsibilities include managing and expanding a portfolio of VIP accounts, acting as the main point of contact for these clients. The role involves monitoring account activity to identify opportunities and mitigate risks, reactivating inactive accounts, and resolving complex issues to ensure high service standards. Additionally, the manager will create and provide bonuses aligned with reward strategies, ensure compliance with regulatory standards, and collaborate with other departments to enhance user experience.
Candidates should have a background in key account management, high-end customer support, or sales. Proficiency in both English and German, both written and spoken, is essential. The role requires the ability to interpret customer data to provide personalized service and strategic incentives, a proactive mindset for sourcing and implementing solutions, and availability to work according to a business shift schedule, including potential evenings and weekends.
The position offers attractive KPIs bonuses, 20 to 26 days of vacation per year, six days of sick leave without documentation required, medical insurance for the employee and their partner, a sports package, and various gifts for birthdays, weddings, and newborns. Additional perks include language classes partially paid by the company, career growth opportunities, and participation in international corporate parties and team-building events.
BrainRocket fosters a culture of innovation and rapid execution, encouraging employees to shape and launch effective products swiftly. The company provides a supportive environment for professional growth, making it an ideal workplace for ambitious individuals seeking to make bold moves in their careers.