User Voice Program Manager (Spain)
The User Voice Program Manager at Canva is a pivotal role within the Service Design & Delivery (SDD) group, focusing on enhancing the support experience for Spanish users. This position is based in Madrid, operating in a hybrid capacity to facilitate collaboration with the local team. The SDD group is dedicated to crafting seamless, differentiated, and issue-resolving experiences, partnering across product areas and international markets to create end-to-end support experiences that feel local.
In this role, the Program Manager will define and execute a localized support strategy for the Spanish market, ensuring that the help experience resonates with local users while leveraging Canva's global capabilities. Key responsibilities include auditing help content, chatbot responses, and specialist communications to align with local styles and expectations, driving measurable service improvements to reduce customer effort and increase satisfaction, and bridging local and global teams to translate country priorities into support initiatives.
Candidates should be fluent in both Spanish and English, with relevant experience in customer experience, support operations, service design, or related strategic roles within tech or SaaS environments. A proven track record in launching initiatives and building strategies from scratch that drive measurable impact is essential. Strong problem-solving skills, the ability to navigate ambiguity, and a proactive, adaptable approach are also important.
While specific compensation details are not provided, Canva offers a range of benefits, including equity packages, an inclusive parental leave policy, an annual Vibe & Thrive allowance to support wellbeing and social connections, and flexible leave options. These benefits are designed to support employees both professionally and personally.
Canva is a global design platform with a mission to empower everyone to design anything and publish anywhere. The company fosters a collaborative and inclusive culture, encouraging employees to bring their unique perspectives to the table. With a focus on growth and innovation, Canva provides opportunities for professional development and the chance to make a significant impact in the design world.