User Support Operations Manager (Product)

ACCURX IS WHERE CONVERSATIONS HAPPEN WITH AND ABOUT PATIENTS IN THE NHS

For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we're changing that by building a single, system-wide platform that connects everyone through communication.

What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts.

Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We've automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We're now pushing the boundaries of the consultation itself with Accurx Scribe our AI-powered note-taker that drafts medical notes in real-time.

We're not just shipping features. We're giving clinicians their time back and ensuring every patient journey is as smooth as it should be.

THAT SOUNDS COOL - WHAT DOES THE USER SUPPORT OPERATIONS MANAGER HAVE TO DO WITH IT?

Healthcare teams rely on Accurx every single day; and when we ship new features, they need to land smoothly. As User Support Operations Manager (Product), you are the essential bridge between our frontline support operations and the product teams. As we ramp up our product launches, you'll ensure we keep pace with the roadmap without sacrificing quality, looking across all pods at once, turning reactive support into strategic insight.

This is a Manager-level role for a structured project manager who can set the plan, define the timeline, and hold people accountable to a high "definition of done."

THE CHALLENGES YOU'LL SOLVE AS A USER SUPPORT OPERATION...