Trust & Safety Lead

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

WHO WE ARE

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

JOB OVERVIEW

The Trust & Safety Lead will ensure the safe and reliable growth of Serve Robotics’ trust & safety operations by driving incident management, overseeing regulatory compliance, and supporting day-to-day trust & safety functions. This role is responsible for ensuring our robots, systems, and practices earn and maintain trust from users, regulators, partners, and the public. This role will play a critical part in protecting our partners, and communities, while also shaping policies and systems that allow robotic delivery to scale responsibly.

JOB DUTIES

- Define and lead Serve Robotics trust and safety strategy across product operations and public engagement

- Support and oversee daily Trust & Safety operations, including safety incident management, operational escalations, and cross-team collaboration.

- Identify and assess safety trust and misuse risks related to autonomous robots data systems and real world operationsDevelop and maintain trus...