Technical Support Specialist

As a Technical Support Specialist at Motive, you will be the primary point of contact for customer issues and inquiries, providing exceptional assistance via calls, chats, and emails. This role offers the opportunity to define and scale Motive's support processes, contributing to the development of the Technical Support function within the company.

Your key responsibilities will include responding to inbound inquiries through Motive's support hotline, live chat, and support email during Pacific Standard Time business hours. You will collect customer support requests and bug reports, relaying findings to the product and engineering teams to address these issues. Additionally, you will evaluate existing tools and collaborate with engineering to develop solutions that enable the support function to scale effectively.

The ideal candidate will possess a natural instinct to empathize with users, strong analytical skills, and excellent verbal and written communication abilities. Native or bilingual proficiency in English is required, along with comfort in working rotational shifts. A bachelor's degree is required, and a wired internet connection with a minimum speed of 30 Mbps is necessary for this remote position.

Motive offers a comprehensive benefits package, including health, pharmacy, optical, and dental care, paid time off, sick leave, short-term and long-term disability coverage, life insurance, and 401(k) contributions. Compensation for this role ranges from $20 to $25 per hour, depending on location and experience.

Joining Motive means becoming part of a diverse and inclusive workplace that values different backgrounds, experiences, abilities, and perspectives. The company is committed to empowering individuals who run physical operations with tools to enhance safety, productivity, and profitability, serving a wide range of industries from transportation and logistics to construction and agriculture.