Technical Support Engineer
As a Technical Support Engineer at Wrike, you will serve as the frontline champion for our users, acting as a critical bridge between our collaborative work management platform and the customers who rely on it to run their businesses. Your mission is to provide an effortless, high-touch support experience that ensures every user can unlock the full potential of Wrike without friction.
In this role, you will resolve a diverse range of inquiries from product "how-tos" to complex technical troubleshooting across email, chat, and phone. Collaborating directly with Engineering and Product teams, you will identify, document, and resolve software bugs and technical hurdles. Additionally, you will act as the voice of the customer internally, identifying trends in user pain points to help influence our product roadmap, and contribute to a culture of continuous learning and operational efficiency by educating both customers and internal teammates.
The ideal candidate will have 3+ years of hands-on technical or functional product support experience within the SaaS industry. Professional English proficiency (C1+ Business minimum) is required, along with a strong background in computing (Mac & PC), networking, web-browser troubleshooting, firewalls, and proxy servers. Exceptional critical thinking skills with a proven ability to troubleshoot sophisticated problems in a fast-paced, changing environment are essential. A University Degree or equivalent broad theoretical knowledge is also required.
Wrike offers a comprehensive benefits package, including 18 calendar days of paid vacation, sick leave compensation, menstrual leave, parental leave, volunteer days, group medical insurance for employees and dependents, term life insurance, personal accident insurance, monthly broadband/internet reimbursement, and a hybrid working model with complimentary lunch and snacks.
Joining Wrike means becoming part of a team of innovators and creators who solve complex work problems of today and tomorrow. We promote a hybrid work mode for team members near our office hubs, with 2–3 in-office days per week to foster collaboration and teamwork. Our culture is built on trust, lightning-fast response times, and a shared goal of maintaining our 9+/10 Customer Satisfaction rate.