Technical Specialist Associate- Customer Support (Unix)
The Technical Specialist Associate - Customer Support (Unix) at Commvault is a pivotal role within the Customer Support organization, focusing on delivering technical assistance to enterprise clients. This position is based in Cairo, Egypt, and is integral to Commvault's mission of providing continuous recovery solutions in the AI era. As a global leader in cyber resilience, Commvault empowers organizations to safeguard their data and maintain business continuity.
In this role, the associate will provide top-tier support for complex technical issues via phone, email, and remote assistance, ensuring the success and satisfaction of a global customer base. Responsibilities include managing a high volume of cases, maintaining detailed documentation, collaborating with team members to develop optimal solutions, and replicating technical problems internally for better understanding and resolution. The associate will also mentor and coach new engineers, participate in weekend shifts to ensure consistent support, and effectively use productivity tools like softphone systems and CRM ticketing platforms.
Candidates should have 0 to 3 years of experience in technical support or customer service, with a solid foundation in operating systems (Wintel or Unix/Linux) and networking. Proficiency in network principles and familiarity with network debugging tools such as Wireshark and tcpdump are essential. The role requires enthusiasm for learning new technologies, the ability to adapt to dynamic environments, and excellent verbal and written communication skills in English. Experience in a software or SaaS environment is preferred, along with hands-on experience with Linux databases and Unix operating systems. Knowledge of cloud platforms like Azure, AWS, GCP, and Salesforce is advantageous.
While specific compensation details are not provided, Commvault offers a comprehensive benefits package that includes continuous professional development, product training, career pathing, annual health check-ups, a car lease program, tuition reimbursement, and personal accident and term life insurance. The company fosters an inclusive culture with opportunities to join community guilds, promoting a collaborative and supportive work environment.
Commvault is recognized as a leader in the Gartner Magic Quadrant for Data Centre Backup and Recovery Software, reflecting its commitment to innovation and excellence. The company offers opportunities for growth and advancement, making it an attractive choice for professionals seeking to make a significant impact in the field of data protection and cyber resilience.