Technical Solutions Engineer

Arista Networks is seeking a Technical Solutions Engineer to join our Customer Engineering team. In this role, you will collaborate with a diverse group of top-tier engineers dedicated to ensuring customer success through innovative networking solutions. Arista is renowned for its commitment to excellence and fostering an inclusive environment that values diverse perspectives.

As a Technical Solutions Engineer, you will respond to customer inquiries via telephone and email, addressing concerns related to installation, operation, maintenance, and product compatibility. Your responsibilities will include troubleshooting hardware and software issues, recommending corrective actions, and documenting customer communications to support product quality and development initiatives.

The ideal candidate will have a minimum of 3 years of hands-on experience in designing, deploying, configuring, supporting, troubleshooting, and administering various network protocols and technologies. Proficiency in protocols such as BGP, OSPF, MPLS, and VXLAN is essential. Experience with troubleshooting tools like IXIA, tcpdump, and Wireshark is highly desired, along with a strong comfort level with Linux systems. Familiarity with programming or scripting languages such as Python, Perl, or JavaScript is a plus.

Arista offers a collaborative work environment where engineers are empowered with full responsibility for their projects. The management structure is flat and lightweight, allowing you to deliver your work from design to code to test to customer shipment. We value openness, providing opportunities to work directly with customers, participate in sales meetings, attend trade shows, and deliver an amazing product.