Technical Solution Engineer - Interoperabilität (x/f/m)
As a Technical Solution Engineer specializing in interoperability at Doctolib, you will serve as the pivotal link between our platform and the German healthcare IT ecosystem. Your role involves managing connectors, the Telematics Infrastructure (TI 2.0), data exchanges with practice management systems, and handling complex integration scenarios. This position is integral to ensuring seamless integration and technical excellence in healthcare interoperability.
Your primary responsibilities include providing technical support for the German Telematics Infrastructure, addressing areas such as interface architecture, card management, and adherence to Gematik standards. You will oversee and troubleshoot Doctolib solutions during product onboarding, focusing on performance optimization, updates, and configurations. Additionally, you will resolve complex interoperability issues involving connectors and APIs, collaborating closely with IT service partners. Conducting thorough analyses of technical issues, documenting findings meticulously, and working with development teams to resolve errors via Jira are also key aspects of your role. Utilizing various AI tools to develop effective solutions and sharing knowledge proactively with internal teams to prevent technical challenges and enhance customer satisfaction are essential duties.
The ideal candidate possesses experience with complex IT infrastructures, networks, and security-critical systems, along with practical expertise in API integration and troubleshooting. The ability to explain technical concepts clearly to both technical and non-technical audiences is crucial. Proficiency in German (minimum C1 level) and English (minimum B2 level) is required. While not mandatory, familiarity with the Telematics Infrastructure, Gematik standards, and other healthcare IT systems is advantageous. Experience with IT service partners, KIM+, eAU, and e-prescription workflows, as well as knowledge of observability tools like Kibana, Datadog, or Elasticsearch, is beneficial. A degree in computer science, medical informatics, or equivalent professional experience is welcomed but not essential.
Doctolib offers a comprehensive benefits package, including a company-sponsored Deutschlandticket for office or hybrid work, occupational health insurance with additional benefits, 28 vacation days plus one additional day for each full year of employment (up to 30 days), and the opportunity to work up to 10 days per year from abroad. Additional perks include a company pension plan with a 40% employer contribution (15% during the probation period), the Doctolib Parent Care program offering an extra month of parental leave, free mental health and coaching sessions through an external partner, healthy snacks, regular breakfast buffets, meal vouchers, and a subsidized sports program with our partner Urban Sports Club. For caregivers and employees with disabilities, we provide flexible working hours, additional paid leave for medical reasons, and psychological support.
Joining Doctolib means becoming part of a team dedicated to revolutionizing the healthcare sector with passion. You will play a decisive role in a rapidly growing company, taking on responsibilities from day one. Our comprehensive onboarding program, the Doctolib Academy, is designed to set you up for success. We offer continuous, tailored training programs to develop your skills, including language courses, market knowledge, and product training. Additionally, you will have the opportunity to participate in team-building activities and company events, contributing to a dynamic and supportive work environment.