Technical Onboarding Consultant - Phone System (x/f/m)
As a Technical Onboarding Consultant for the Phone System at Doctolib, you will play a pivotal role in integrating our AI-driven telephone assistant into healthcare practices. This position is based in Berlin and offers a hybrid work environment, combining both in-office and remote work. Doctolib is a leading digital healthcare platform in Europe, dedicated to improving healthcare access and efficiency through innovative solutions.
In this role, your primary responsibilities will include installing and configuring our AI-powered telephone assistant for clients, ensuring seamless data migration from external practice systems into our software, and proactively communicating with healthcare practices and their IT teams to assess technical requirements and provide support throughout the onboarding process. Additionally, you will collaborate with internal teams such as Sales and Deployment to offer technical expertise on complex onboarding scenarios and system configurations. Your role will also involve integrating our comprehensive practice management software with existing systems by setting up necessary interfaces. Furthermore, you will have the opportunity to develop training programs and contribute to technical solutions and automation for recurring processes within our Innovation Lab.
To be successful in this position, you should possess experience in data processing using tools like Excel and have a foundational understanding of data management (e.g., SQL). Fluency in German (C1 level) and proficiency in English (B2 level) are essential. Basic knowledge of APIs, IT infrastructures, networks, VPNs, and their configurations is required. Strong communication skills are crucial for effectively interacting with users via phone and online meetings. A high level of attention to detail, a willingness to learn, and a genuine curiosity about our products and technical processes in the healthcare sector are also important. Additional qualifications that are particularly valuable include programming experience in JavaScript and/or Python, familiarity with SQL databases, experience with patient management systems or electronic health record systems, and experience with SaaS solutions or the application of AI in daily work.
Doctolib offers a comprehensive benefits package, including a company-sponsored Deutschlandticket for those working from the office or in a hybrid mode, 28 vacation days plus an additional day for each full calendar year of employment (up to a maximum of 30 days), the possibility to work up to 10 days per year from abroad, a company health insurance plan with excellent additional benefits, a company pension scheme with a 40% employer contribution (15% during the probation period), the Doctolib Parent Care Program, which includes an extra month of parental leave, free mental health and coaching sessions through an external partner, meal vouchers in addition to healthy snacks and a regular breakfast buffet, and a subsidized sports program with our partner Urban Sports Club. For caregivers and employees with disabilities, we offer flexible working hours, additional leave for medical reasons, and psychological support.
Joining Doctolib means becoming part of a mission-driven company that values diversity and inclusion. We are committed to improving healthcare for everyone and evaluate applications solely based on qualifications and motivation. Our inclusive culture fosters professional growth and development, providing opportunities to work on innovative projects that have a meaningful impact on the healthcare industry.