Technical Account Manager I

Introduction to Demandbase:

Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform.

As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.

ABOUT THE ROLE

The Technical Account Manager (TAM) is an early-career, customer-facing technical role focused on supporting customer adoption and technical success for Demandbase’s B2B SaaS platform. This role works closely with senior TAMs, Customer Success Managers, and Support to help customers integrate, configure, and effectively use the platform.

The ideal candidate is technically curious, customer-oriented, and eager to grow into a trusted technical advisor role by learning best practices, product capabilities, and customer environments.

RESPONSIBILITIES

- Support the technical success of a portfolio of customers under the guidance of senior TAMs or CSMs.

- Assist with customer onboarding, integrations, and configuration activities following established best practices.

- Help identify technical issues, adoption gaps, and data quality problems, escalating appropriately and tracking through resolution.

- Partner with Customer Success Managers to address technical questions and remove blockers to customer adoption.

- Participate in troubleshooting and resolutio...