Technical Account Manager
Black Duck Software, Inc. is seeking an experienced Technical Account Manager (TAM) to lead strategic collaboration with our most important customers. The TAM will be an essential driver of the customer experience, ensuring our solutions are adopted, embedded into CI/CD workflows, and leveraged to manage software risk effectively. This role is part of the Technical Account Management team, which partners with customers to accelerate adoption and maximize the value of our technology.
Key responsibilities include prioritizing, escalating, and resolving technical product issues; providing industry-specific compliance and regulatory guidance; delivering role-specific training for developers, testers, product teams, and security administrators; driving adoption and integration of Black Duck solutions into customer CI/CD pipelines and development workflows; ensuring value realization by optimizing technology usage and promoting best practices; acting as a strategic advisor aligning with customer business priorities; advocating for customers internally; increasing customer efficiency by proactively resolving challenges; and fostering community and knowledge-sharing across customer teams and internal stakeholders.
The ideal candidate will have strong knowledge of application security, vulnerabilities, and open-source licensing; hands-on experience with CI/CD and DevOps tools; software development experience in languages like C/C++, Java, or C#; proven ability to influence and guide customers through technical transformation; excellent communication, relationship-building, and project management skills; at least 7 years in a customer-facing technical role; ability to travel up to 25% as needed; and a Bachelor’s degree in Computer Science, Engineering, or a related STEM field.
The base salary range across the U.S. for this role is between $125,300 and $188,000. In addition, this role may be eligible for commission. Black Duck offers a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education.
At Black Duck, we foster a collaborative and inclusive environment where every team member is empowered to make a difference. We value continuous learning, innovation, and diverse perspectives. Our team thrives on open communication, mutual respect, and a shared passion for excellence. We celebrate wins together and support each other through challenges, creating a strong sense of purpose and camaraderie.