Tech Lead Manager, Human Agent Tooling

Chime is seeking a hands-on engineering leader to guide the Human Agent Tooling team within the Trust & Safety department. As a Tech Lead Manager, you will lead a squad of 3–5 engineers, set the hiring bar, coach and develop talent, and own execution and delivery. You will also remain deeply involved in the technical work, writing and shipping production code alongside your team. The Human Agent Tooling team builds the software Chime’s support agents use to understand member needs, take the right actions, and resolve issues quickly and safely. This includes the agent workspace, case management tools, real-time member context, and access controls. You will help modernize this platform and partner closely with Product, Operations, and support agents to make every human support interaction faster, safer, and more effective.