Support Engineer (Korean Speaker)

AppsFlyer is seeking a Support Engineer who is a native Korean speaker to join their team in Bangkok, Thailand. This role is integral to AppsFlyer's customer support operations, focusing on delivering exceptional technical assistance to clients. The Support Engineer will collaborate closely with the Research and Development (R&D), Customer Success, and Product teams to ensure a seamless customer experience.

In this position, the Support Engineer will take full ownership of customer technical issues, from initial troubleshooting to root cause analysis, resolution, and communication. They will work directly with clients' app development teams to address SDK implementation challenges and collaborate with internal teams to resolve technical issues. Additionally, the role involves enriching the client Knowledge Base with relevant technical information and leading support improvement initiatives across the company.

Candidates should be native Korean speakers with advanced proficiency in both written and spoken English. A minimum of three years of experience in technical customer support is required, along with strong analytical and problem-solving skills. The ideal candidate will be adaptable to multicultural environments, possess excellent communication skills, and be capable of managing multiple priorities independently.

While specific compensation details are not provided, AppsFlyer offers a comprehensive benefits package that includes health insurance, professional development opportunities, and a collaborative work environment. The company is known for its commitment to employee growth and fostering a culture of innovation and diversity.

Joining AppsFlyer provides an opportunity to be part of a global company operating in 25 offices across 19 countries. Employees are encouraged to contribute to the company's mission of delivering exceptional customer experiences and have the chance to influence product development through direct feedback.