Support Associate (Full-Time) Belgrade

The Support Associate (Full-Time) position at Wolt is a customer-facing role based in Belgrade, where you will join a dynamic team dedicated to delivering top-tier customer service. Wolt, a technology company specializing in food delivery and retail solutions, operates in a fast-paced environment marked by innovation and a strong commitment to both users and partners. As part of the local support team, you will play a key role in maintaining the company's reputation for outstanding service within the Serbian market.

In this role, you will handle incoming customer and partner queries via chat, email, and phone, ensuring that issues are resolved promptly and efficiently. Your day-to-day work will involve troubleshooting order-related problems, guiding customers through various processes, communicating with couriers, and collaborating with restaurant partners. The goal is to provide timely, accurate, and empathetic support, often juggling multiple conversations simultaneously during peak hours.

The ideal candidate is fluent in Serbian and English, demonstrates strong communication and interpersonal skills, and possesses the ability to multitask in a high-pressure environment. Previous experience in customer service or a related field is highly valued, while familiarity with online platforms or tech-driven companies is advantageous. A proactive mindset, quick learning ability, and a genuine desire to help others are essential, complemented by basic problem-solving skills and technological literacy.

Compensation for this position is competitive and is complemented by a range of benefits, which may include private health insurance, meal allowances, and opportunities for employee development. Wolt values internal growth and supports staff through training programs and performance-based advancement.