Strategy & Operations Associate
Fever, a leading tech platform for culture and live entertainment, is seeking a Strategy & Operations Associate to join our Operations team in Madrid. This role is pivotal in redefining how we deliver customer experience at scale, focusing on strategy, operations, and AI-driven transformation initiatives. The successful candidate will work directly with the Director of Operations and engage regularly with senior leadership and C-level stakeholders.
Key responsibilities include challenging and redesigning existing operational processes, emphasizing quality assurance and performance management. The associate will identify and lead AI-driven initiatives to enhance efficiency, automation, and customer satisfaction. Additionally, the role involves driving end-to-end transformation projects, partnering with cross-functional teams to implement scalable solutions, and contributing to strategic initiatives such as regional scaling, self-service strategies, and productivity optimization.
The ideal candidate will have 2–4 years of experience in top-tier consulting or similar high-performance environments, with strong problem-solving and analytical skills. A proven ability to structure ambiguous problems and drive execution is essential. Interest or experience in AI, automation, or operations optimization is highly valued. Excellent communication skills, stakeholder management, high ownership, and the ability to operate in fast-paced environments are required. An engineering background is a plus, and proficiency in both Spanish and English is a must.
This position offers a direct impact on a global operation of over 300 people, with high exposure to leadership and decision-making processes. It provides the opportunity to lead AI-driven transformation in a core business function and offers a fast growth trajectory within Operations, Strategy, or General Management.
Fever offers an attractive compensation package, including health insurance, Gympass membership, flexible remuneration with tax exemptions, and a 40% discount on all Fever events and experiences. The role is based in the heart of Madrid, with possible travel across our markets, and supports a home-office-friendly environment. Employees enjoy responsibility from day one, professional and personal growth opportunities, and a great work environment with a young, international team. Additional perks include free food, drinks, and fruit at the office, as well as the possibility to receive part of the salary in advance through Payflow.