Strategic Account Manager
The Strategic Account Manager at Block (formerly Square) is a pivotal role within the Strategic Account Management team, focusing on nurturing and expanding relationships with some of the company's largest sellers in the Food and Beverage sector. This position involves collaborating closely with business owners and C-level executives to address complex business needs across various verticals and channels, leveraging Block's integrated ecosystem of products and services. The role is designed for a seasoned professional who excels in customer engagement and internal collaboration, contributing to the growth and success of Block's most valuable sellers.
In this role, the Strategic Account Manager will oversee a portfolio of 50 strategic Food & Beverage sellers primarily in the Los Angeles area and across the West Coast. Key responsibilities include driving account-based revenue through use-case expansion, cross-selling opportunities, and tailored onboarding experiences. The manager will act as the voice of the upmarket seller within Block, collaborating with product teams to advocate for seller needs and ensuring the delivery of customized solutions. Additional duties encompass negotiating pricing for use-case expansion and retention, providing exceptional client service, and conducting quarterly business reviews with various stakeholders.
Candidates should possess over five years of relevant account management experience, with a proven track record in managing, retaining, and growing a substantial book of business. Exceptional discovery skills, a technical solutioning framework, and experience in contract and pricing negotiations are essential. Strong written and verbal communication skills, creative and strategic problem-solving capabilities, and the ability to manage multiple projects with cross-functional teams are also required. Experience in the restaurant industry or Food & Beverage technology is preferred.
While specific compensation details are not provided, Block offers a comprehensive benefits package that includes flexible time off, paid parental leave, 401(k) matching, wellness services, and learning and development opportunities. The company emphasizes a people-first culture, offering benefits such as equity, stock purchase plans, retirement match, flexible or remote work, wellness programs, and generous leave. These offerings reflect Block's commitment to employee well-being and work-life balance.
Block fosters a collaborative and inclusive environment, encouraging employees to be curious, hungry, and continuously push themselves. The company values individuals who are egoless, honest, intuitive, and talented, promoting a culture of learning and experimentation. With a mission centered on economic empowerment, Block provides opportunities for career growth and development, supporting employees in achieving their professional goals.