Staff Product Manager, Post-Order Experience

As the Staff Product Manager for Post-Order Experience at Xometry, you will lead the development and execution of the customer journey from order placement to final delivery. Xometry is a digital marketplace that connects innovators with manufacturers, facilitating custom manufacturing solutions. Your role is pivotal in transforming complex manufacturing processes into seamless and transparent experiences for customers.

Your primary responsibilities include developing and implementing a comprehensive product strategy for the post-order ecosystem, aligning it with overarching business objectives. You will identify and advocate for AI-driven solutions within the post-order flow, such as predictive analytics for delivery dates and automated support workflows. Collaborating with cross-functional teams—including Engineering, UX Design, Business Operations, and Customer Service—you will translate complex business needs into technical requirements while ensuring an exceptional user experience. Additionally, you will oversee all post-order touchpoints, including order tracking, fulfillment logistics, and support resolution, aiming to reduce turnaround times and meet service level agreements.

The ideal candidate will have over seven years of experience in Product Management, particularly within B2B or transactional marketplaces, and at least two years leading product managers or cross-functional product squads. A proven track record in identifying and integrating AI-driven business opportunities into product ecosystems is essential. Strong expertise in order management, fulfillment, logistics, or support tooling is required, along with exceptional verbal and written communication skills. An analytical mindset with familiarity in agile methodologies, data analytics tools, and A/B testing frameworks is also necessary. A high degree of empathy for the customer and the ability to act as their internal advocate is crucial.

The estimated base salary range for this role is $180,000 to $234,000 annually, depending on factors such as job-related skills, relevant experience, and location. Xometry offers a competitive benefits package, including a 401(k) match, medical, dental, and vision insurance, life and disability insurance, generous paid time off—including vacation, sick leave, floating and fixed holidays, maternity and bonding leave—employee assistance programs, and other well-being resources.