SRE / Incident Manager Team Leader (x/f/m)
The SRE / Incident Manager Team Leader at Doctolib is a critical leadership role within the Site Reliability Engineering team. This position focuses on ensuring high system reliability and effective incident management in a company dedicated to transforming healthcare services through digital solutions. Doctolib is a prominent health tech company operating at scale across several European countries, requiring robust technical leadership to maintain the stability and security of its cloud-based services.
The individual will lead a team responsible for incident response, proactively managing real-time service alerts, and collaborating with engineering teams to devise solutions that minimize downtime. Day-to-day, this role involves planning and overseeing incident management processes, conducting post-mortem analyses, improving monitoring practices, and ensuring communication with stakeholders during critical incidents. The leader will also drive initiatives to improve incident response protocols and foster a culture of reliability across the organization.
The ideal candidate brings hands-on experience in site reliability engineering, incident management, and leading technical teams, preferably in high-availability SaaS or healthcare environments. Strong technical expertise in cloud platforms like AWS, automation, observability, and monitoring tools is essential. Candidates should demonstrate excellent problem-solving skills, the ability to remain calm in high-pressure situations, and the leadership qualities necessary to guide teams through complex incidents while ensuring continuous process improvement.
Doctolib offers a competitive compensation package alongside comprehensive benefits, including flexible remote work arrangements, wellness programs, and professional development opportunities. Employees benefit from a collaborative environment and access to cutting-edge technologies, supporting both personal and career growth.
With its focus on innovation, Doctolib nurtures a dynamic, diverse workplace culture where employees are driven by making an impact on healthcare. Joining this team means being part of a fast-growing health tech leader invested in both individual growth and broader societal improvement.