Sr Manager of AI Strategy & Customer Experience
Public Storage is seeking an AI Business Manager to lead the strategy, implementation, and continuous optimization of AI-powered customer experience initiatives. This role bridges business strategy and technology execution, collaborating closely with IT, Customer Service, Marketing, and Field Operations to deliver AI solutions that enhance customer satisfaction, drive revenue growth, and improve operational efficiency.
Key responsibilities include leading AI initiatives from concept through deployment, partnering with IT to translate business requirements into technical specifications, and collaborating with Customer Service teams to understand agent pain points and identify opportunities for automation or enhancement. The role also involves working with Marketing to ensure AI interactions align with brand voice and engaging Field Operations to capture facility-level insights.
The ideal candidate will have over seven years of experience in business operations, customer experience, or strategy roles, with a proven track record in supporting or leading AI implementation projects from the business side. Experience partnering with IT, Customer Service, Marketing, and Operations teams to deliver technology solutions is essential. Strong understanding of both business strategy and technical concepts, along with the ability to present to executives with confidence, is required.
Public Storage offers a comprehensive benefits package, including medical and dental insurance, paid vacation, holidays, sick time, a retirement savings plan, and commuter subsidy benefits. The company supports staff in pursuing a healthy work-life balance and provides professional development opportunities to all team members.
As a member of the S&P 500 and FT Global 500, Public Storage has been recognized as a Great Place to Work by the Great Place to Work Institute. Employees have also voted the company as having Best Career Growth, ranking it in the Top 5% for Work Culture and in the Top 10% for Diversity and Inclusion.