Sr Manager, Legal Operations

Upwork, a leading online workplace connecting businesses with global, AI-enabled talent, is seeking a Senior Manager of Legal Operations to join their award-winning Legal & Policy team in Toronto, Ontario. This role involves strategic partnership with the Chief Legal Officer and collaboration with cross-functional stakeholders to ensure the smooth operation of legal programs. The position requires a holistic understanding of operations, fostering a collaborative environment where team members feel supported and connected.

Key responsibilities include overseeing the department budget in partnership with FP&A and Accounting, managing vendor relationships including law firm billing and alternative fee arrangements, and driving AI initiatives to enhance efficiency within the legal team. The role also involves identifying resource gaps, streamlining workflows, promoting team culture through events and recognition, and managing team-wide and cross-functional projects to support strategic initiatives.

Candidates should have over five years of experience in legal operations, business operations, or strategic project management, preferably within an in-house legal team. Strong financial acumen with experience managing a department budget is essential, along with proficiency in AI and automation tools to improve efficiency. Exceptional communication, organizational skills, and the ability to influence across all organizational levels are required. The role demands a self-starter capable of working autonomously and handling confidential information with discretion.

Compensation for this position ranges from CAD 135,500 to CAD 169,500 annually, with additional benefits including healthcare coverage for employees and their families, RRSP/DPSP retirement plans, mental health support, wellness reimbursement programs, supplemental vacation, and an Employee Stock Purchase Plan.

Upwork is committed to building a diverse, inclusive, and equitable workforce. The company is establishing its first international operational hub in Toronto, Canada, and this role will require three days per week in the office. Joining Upwork offers the opportunity to be part of a dynamic team that supports every business unit and function in the company to unlock opportunity and win with integrity.