Sr. IT Technical Support Specialist
The Senior IT Technical Support Specialist at Kyowa Kirin North America plays a pivotal role in overseeing daily IT operations within a mid-sized research organization. This position is integral to ensuring the seamless functioning of IT systems in a global pharmaceutical company dedicated to delivering novel medicines in areas such as bone and mineral, hematologic, hematology oncology, and rare diseases.
Key responsibilities include providing comprehensive IT helpdesk support to employees, encompassing technical assistance, software installation, and training. The role involves hardware setup and configuration, identifying and resolving technical issues of moderate complexity, and collaborating with various departments to proactively address IT-related needs. Additionally, the specialist manages laboratory-related IT systems, oversees network administration tasks such as monitoring network health and data backups, and operates audio-video equipment and video conferencing applications.
Candidates must possess a bachelor's degree in computer science or an equivalent field, along with a minimum of five years of experience in IT support and network administration within a Microsoft Windows environment. Proficiency in MS Office Suite, Microsoft Windows, server and network architecture, and VMware is essential. Strong customer service and interpersonal skills, the ability to work both independently and collaboratively across different time zones, and a commitment to staying current with the latest technologies are also required.
The anticipated salary for this position ranges from $100,000 to $115,000 annually. Kyowa Kirin North America offers a comprehensive benefits package, including a 401(k) plan with company matching, an annual bonus program, generous paid time off and holiday schedules, healthcare benefits covering medical, dental, prescription drugs, and vision, as well as health savings and flexible spending account programs. Additional perks include well-being and work/life programs, life and disability insurance, concierge services, pet insurance, tuition assistance, and employee referral awards.
Kyowa Kirin North America fosters a collaborative and innovative work environment, emphasizing integrity and a commitment to delivering therapies where no adequate treatments currently exist. Employees are encouraged to engage in continuous learning and development, contributing to the company's mission of translating science into smiles.