Solutions Architect (Animation)
The Solutions Architect (Animation) at Epic Games is a pivotal role within the Unreal Engine Customer Success team, focusing on the animation sector. This position involves collaborating with clients to enhance their utilization of Unreal Engine, ensuring they achieve optimal results in their animation projects. Epic Games, renowned for its innovative contributions to the gaming and entertainment industries, offers a dynamic environment for professionals passionate about cutting-edge technology and creative excellence.
In this role, the Solutions Architect engages in short-term consulting engagements with clients, assessing their specific needs for adopting and succeeding with Unreal Engine. Responsibilities include demonstrating the engine's value in addressing industry-specific challenges, identifying customer requirements and potential risks, and recommending workflows and optimizations based on industry best practices. The role also involves collaborating with sales and support teams to develop effective onboarding plans and providing mentoring and hands-on training for clients.
Candidates should possess hands-on experience using Unreal Engine in animation projects, with at least four years in a customer-facing role such as sales, support, or training, ideally with project supervision or leadership experience. A minimum of four years of experience in the animation field is required, along with extensive knowledge of animation software and workflows. Strong problem-solving skills, the ability to communicate effectively with various stakeholders, and fluency in both Chinese and English are essential. The role requires residency in China and a willingness to travel up to 30% of the time.
Epic Games offers a comprehensive benefits package, including full coverage for medical, dental, vision, and life insurance for employees and their dependents. Additional perks include a robust mental well-being program, generous paid time off, and company-wide paid breaks. The company also recognizes long-term employees with paid sabbaticals, reflecting its commitment to employee well-being and work-life balance.
Joining Epic Games means becoming part of a team that continually strives to innovate and raise the bar in engine and game development. The company fosters a collaborative, welcoming, and creative environment, providing ample opportunities for professional growth and development. For those passionate about animation and cutting-edge technology, this role offers a unique opportunity to make a significant impact in the industry.